Returns and Exchanges

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

**BOGO orders, one day sales, deep discount codes and special promotion sales (like Black Friday/ Cyber Monday) are NOT eligible for any returns, exchanges or refunds. **

Also, orders that include FREE items are not eligible. Thank you for respecting this policy. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

YOU MUST NOTIFY support@kaselensusa.com of your concerns to discuss eligibility BEFORE sending in your return. Read below for more details. 

Non-returnable items:

Gift cards and BOGO or free deals/special promotions 

We do not offer gift receipts or returns- refunds go to the original buyer, not the gift recipient. 

To complete your return, we require a receipt or proof of purchase. Include this inside your return package please. 

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery or not following our policy 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your item and notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, minus the restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days per that bank’s policies. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kaselensusa.com

Exchanges (if applicable)
We do offer exchanges if you picked the wrong size case. To exchange an item please contact support@kaselensusa.com with your order number and reason for exchange. We do not pay for shipping for exchanges.

Replacements(if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item due to a manufacturing issue, send us an email at support@iographer.com and send your item to: Kase Lens USA, 2275 Huntington Drive, #815, San Marino, CA 91108. Include a note describing in full any issues that need addressed.