Shipping Policy

Shipping Policy

Orders placed before 11 AM Pacific Time will ship same day. We offer USPS and UPS options at checkout. 

Returns or Exchanges

To return your product, you should mail your product to: 

Kase Lens USA, 2275 Huntington Drive, #815, San Marino, CA 91108 . ONLY AFTER contacting to discuss details and eligibility. INCLUDE in email and package: full name, order number, reason for return. 

You will be responsible for paying for your own shipping costs for returning your item. Original shipping/handling costs are non-refundable. If you receive a refund, the cost of restocking will be deducted from your refund as well.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Thank you for your patience.

If you are shipping an item back to us over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canceling an order

We will try to cancel an order when you need us to, but we can’t promise that it will be caught in time. We pack items super quickly! Thanks! To cancel please email



All international orders (outside of the US) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by us. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website. Please do consider import duties and taxes if you are shopping internationally. 


It is the responsibility of the buyer to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order!

In the event of an error, please email us immediately at with your full name, order number and the corrected shipping address. We will do our best to correct the mistake as soon as possible, if we can. 

Please keep in mind that we may not be able to correct shipping address errors prior to product shipping. In the event that we are not able to catch your mistake prior to shipping your parcel, it will be your responsibility to return the wrong (unopened) package to us and you will need to cover the cost of shipping for the new parcel to be resent. To avoid these unnecessary shipping costs and delays, please do take extra care to ensure the address you enter is correct prior to checking out.


If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly in order to investigate this issue. We use USPS. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address, unless it was a large order and includes insurance. You can reach out to our support team to see if there can be any investigation done on our end or with USPS. Thank you for your understanding and support.